In the day and age of the internet where most anyone can book their own travel, one might expect that a travel agency would need and want to provide exceptional service to remain competitive. Sadly, that is not the case here. From the first scheduled meeting where our agent was unprepared because she was busy working on another client to the lack of any follow-up upon our return we were constantly disappointed. The list of issues experienced are too great to list here, but include charging a different (and larger) amount for our deposit than what was indicated; an inability to explain why the final price was different than quoted price; failure to mention that a "private transfer" was not actually private, but shared; and mailing things to the wrong address. I can only recommend this place if you are not comfortable with a computer and if you have the time and patience to follow up with your agent.
Auburn Travel Bureau Agency is a US Travel Agency based in Auburn, New York. Auburn Travel Bureau Agency is located at 144 Genesee St # 104, Auburn, NY 13021, USA.
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