I asked him to apologize to me for telling me I was wrong about the pieces that came with the railing they sold me. He said he wouldn't apologize. In his 35 years of business he has never received a railing like the one he sold us and it wasn't his fault.
Customer Service : Two big thumbs down!
The rep told me, the railing didn't come with wheels. I went on to explain that we indeed had wheels plus handed him the instruction sheet that showed wheels + plastic inserts. The rep went on to explain, wheels don't come with their railings. I began to feel crazy, less than 24 hours before I was holding onto wheels trying to get them to lock into frame.
I purchased two items from Fingerlakes Furniture Warehouse. A box spring along with a bed railing/frame.
As a business owner I pay extra attention to the way other business owners treat customers. I was treated poorly and when I asked for an apology - the rep didn't have the heart.
The next day I went back to the store to ask them if we could get the missing pieces the instructions called for. Assuming they must have some extra in house.
Rather than going 20 miles home to grab the wheels, I asked him if he could possibly open another box to see what we were working with. He did so and saw the railing box came with 4 wheels.
As we proceeded to set up the bed railing we noticed step two (insert plastic holders into the holes of the wheels/legs) were missing. There were no plastic pieces as the instruction called for.
He then went on to explain those plastic pieces are inside the railing, asking me to come and look for myself. We both saw, there were no plastic holders inside the railing.
He then said, the wheels simply go inside the whole and they will lock into place. As he showed me, we both saw they did not lock into place.
Fingerlakes Furniture Warehouse is a US Furniture Store based in Auburn, New York. Fingerlakes Furniture Warehouse is located at 120 Grant Ave, Auburn, NY 13021, USA.
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